Arcadian’s Management Team includes the following senior staff.
Chairman & Chief Executive Officer
Robert Fahlman brings over 29 years of extensive healthcare and healthcare technology experience. Prior to joining Arcadian, Mr. Fahlman served as CEO of Paradigm Management Services a catastrophic case management company. Mr. Fahlman also served as COO with e-Health and as CEO with Omni Healthcare. His previous experience also includes executive level positions at Healtheon (WebMD), FHP/TakeCare Health Plan (United Healthcare) and Procter & Gamble. Mr. Fahlman has a proven record of growing companies substantially with a critical focus on operational execution and customer service excellence. Mr. Fahlman holds a BS in Business Administration from Portland State University. He is a member of the Board of Directors of various organizations.
Chief Medical Officer
As Chief Medical Officer Dr. Apgar is responsible for the care management strategy for Arcadian’s Health Plans and the Management Services Organization. Dr. Apgar brings more than 19 years of experience in managed care. His previous experience includes: President and Chairman of Bloodsource, Senior Vice President & Chief Clinical Operations Officer at National Imaging Associates, and Senior Medical Officer at Blue Shield of California. Dr. Apgar has also served as a private practice physician specializing in Internal Medicine, Geriatrics and HIV. Dr. Apgar earned his BA in Zoology from San Diego State University and his medical degree from the University of California, Los Angeles, where he also completed his fellowship in General Internal Medicine.
Chief Information Officer
Mr. Click brings more than 20 years of experience to Arcadian Health. As the CIO, he heads the company's national IT department and its related functions, servicing all of the company's offices and operational facilities. Previously, Mr. Click held the position of SVP and Global CIO for Abraxis BioScience. In addition, he has held senior positions at Molina Healthcare (CIO), eBay's PayPal unit, Honeywell International and Zenith Electronics. Rick Click is also a Certified Six Sigma Black Belt and the author of two books on business process outsourcing (BPO).
Mr. Click holds a BS and MBA from California Coast University, and began his career in the US Army in the National Security Agency (NSA). He recently was selected as the “2009 Information Technology Executive of the Year” by the American Business Association.
Chief Financial Officer
Mr. Granow has over 25 years in the financial services industry, including 18 years of experience focused on healthcare companies. Prior to joining Arcadian in 2006, Mr. Granow was a Managing Director at Giuliani Capital Advisors LLC, formerly Ernst & Young Corporate Finance, where he focused on capital raising, merger & acquisition and restructuring assignments, primarily for middle market companies in the Western US and for health care and health sciences companies nationally. Mr. Granow was a Chief Financial Officer for approximately three years at a privately held health care organization with revenues of approximately $600 million. Previously Mr. Granow was a Tax Partner at Ernst & Young and spent 18 years advising healthcare clients on strategies and transactional structuring for mergers and acquisitions to execute transactions and optimize capital efficiency. Mr. Granow is a CPA, with a Bachelor of Science in Accounting from the University of Connecticut, Magna Cum Laude and a Master of Business Taxation from the University of Southern California.
Chief Financial Officer – MSO
Richard’s responsibilities include leading the accounting, analysis, budgeting and financial operations functions of the MSO division. Previously, Richard served as Arcadian Management Services’ Vice President and Controller. Prior to joining the Company in 2007, he served as CFO of Physician WebLink/Syntiro Healthcare Services, a management services company, for four years. Richard also spent nine years with PacifiCare Health Systems, Inc., most recently as Vice President and CFO of the PacifiCare Dental and Vision Division.
Richard received a Bachelor of Arts degree in Finance from California State University, Fullerton, and earned his Masters of Business Administration from Chapman University.
Vice President, Market Development
Chase Milbrandt is responsible for the development of new business opportunities with provider groups, hospitals and health plans; with a focus on the creation of business relationships and strategies that enable success for our clients. Mr. Milbrandt is also involved in the identification and development of new business lines for Arcadian Management Services as well as new market selection and development for Arcadian Health Plan. Chase has over 15 years of experience in the health care industry, both in the hospital management and managed care sectors. His experience includes hospital strategic planning, health plan contracting, and provider network development and management. Prior to joining Arcadian Management Services in October of 1998, Mr. Milbrandt was Director of Business Development for Brim Healthcare, Inc., a national hospital management company. Mr. Milbrandt received his Bachelor of Arts Degree in Business Administration from Pacific University, Forest Grove, Oregon, and his Masters of Business Administration from the University of Portland.
Senior Vice President and General Counsel
James (Jim) Novello, Esq. has been appointed as Senior Vice President and General Counsel. Mr. Novello brings to Arcadian a strong background and extensive practice in the health care industry with experience in executing health plan management through negotiating, drafting and litigating government, commercial and provider contracts.
Most recently, Novello held the position of Vice President Assistant General Counsel for Molina Healthcare, where he successfully implemented regulatory compliance, risk management and HIPAA government investigations. Prior to that, he served as the Senior Healthcare Counsel at K&R Group representing clients in regulatory enforcement, handling provider and member disputes and providing legal advice regarding compliance with state and federal regulatory agencies. Before joining K&R Group, he was the Chief Counsel and Chief of Enforcement for the California Department of Managed Health Care where he led the department’s enforcement team. He has also assumed multiple roles within the San Mateo Police Department including patrol officer, narcotics detective, homicide detective and S.W.A.T. team member.
A native of San Mateo, Jim earned his Bachelor of Science in Economics and Organizational Management from the University of San Francisco and his Juris Doctorate from Gonzaga University School of Law. Mr. Novello is admitted to the California State Bar.
Senior Vice President and Chief Sales & Marketing Officer
With over 21 years of combined managed healthcare and marketing industry experience, Garrison Rios has played an instrumental role in establishing Arcadian Health Plans, as well as managing its growth and success since 2004. Garrison’s primary responsibility has been to take the company from its initial CMS filing in 2004 in 1 state and 1 county to a national network of Medicare Advantage Health Plans that now operate in 15 states and provide membership for over 62,000 lives.
Before coming to Arcadian in 2004, Garrison worked as the Director of Sales and Marketing at PacifiCare/Secure Horizons, the National Director for Healthsource Inc.’s (now CIGNA) Senior Division, and Director of Sales and Marketing for Government Programs at Kaiser Permanente’s Northeast division. His areas of expertise include: Medicare, Medicaid, and launching programs to increase growth while managing acquisition costs within healthcare plans.
Senior Vice President of Operations
Patrick has over 30 years of Healthcare experience. Prior to joining Arcadian in July 2009, Patrick was the Health Plans Operations Officer at Health Net in Woodland Hills, CA. His responsibilities included Contact Centers, Enrollment, Billing, Claims, Training and Audit and Facilities for all Healthnet plans nationally. Prior to national responsibilities at Health Net, he Operations Officer, CA health plan. Before Healthnet, Patrick held similar positions at PacifiCare of Arizona, and eventually all Health Plans at PacifiCare. He has a BS in Accounting from Quincy University.
Senior Vice President, Human Capital
Heidi Sullivan has over 15 years of progressively responsible Human Resources and Organizational Development roles with several of these years spent in the healthcare industry. Prior to joining Arcadian in 2008, Ms. Sullivan held senior Human Resource positions with Kaiser Permanente, Progressive Insurance and SCORE! Educational Centers. Her experience includes development and implementation of critical employee training and strategic human capital business direction with the design and launch of results driven performance models. In addition, Ms. Sullivan has effectively built and sustained talent acquisition strategies resulting in targeted best practices selection and impactful talent retention. Ms. Sullivan received her Bachelor of Arts in Organizational Leadership/Human Resources from Chapman University, Summa Cum Laude and is completing her Master of Business Administration from JFK University. Ms. Sullivan is also a certified trainer in all Development Dimension Incorporated © (DDI) Modules, along with True Colors ©.